Clickback is committed to protecting your privacy and the privacy of
anyone that receives email communications from the Clickback MAIL software.
This has been achieved by implementing various policies, to make sure Clickback
MAIL continues to protect your privacy and remain a trusted solution for email
marketing. This document outlines those policies and our team’s efforts to
enforce them. Any customer found to be using Clickback MAIL for spam may be
immediately termination from use of the product. If you know of or suspect any
violators, please notify us immediately at abuse at clickbackmail.com.
Clickback MAIL policy on permission is the following;
Clickback MAIL has a zero tolerance spam policy and is a
permission-based email marketing solution. It provides a professional web-based
software solution to our customers and partners to send emails to people who
want or have requested to receive the email communications. Clickback MAIL’s
permission policy is part of the ‘Clickback Software Agreement’ that agreed to
and signed by all customers before going live. It also appears as a reminder in
the import process every time new recipient lists are uploaded.
Clickback MAIL’s privacy policy goes beyond the stipulations set forth
in the Can-Spam legislation and states the following:
Sender agrees to include its physical address in all email
communications, as required by the U.S. Can-Spam legislation, and to adhere to
the full Can-Spam guidelines as well as any other applicable local,
provincial/state, federal and international laws.
Sender agrees to use the software provided by Clickback to email people
who meet at least one of the following criteria:
1) The recipient has opted in to receive emails from the sender, using
a form that clearly indicates that by submitting his or her email address he or
she will receive emails; or
2) The recipient has provided his or her email address to the sender,
via business card, conference or similar, with the understanding that will send
email communications to the recipient emails; or
3) The recipient has a clear relationship with sender, as (a) a
customer who has purchased a good or service within the past eighteen (18)
months, obtaining the customer's email address. (b) a subscriber who pays a
subscription fee to gain access to services, or (c) a member who pays dues to
belong to their organization
If any recipient, regardless of prior opt-in status or relationship,
has indicated their desire not to receive emails - either during or prior to
the use of Clickback MAIL – then the sender can not use Clickback MAIL to email
that recipient.
Sender agrees to not use Clickback MAIL to send to email addresses that
have been purchased, rented or otherwise obtained from a third party, or which
have been collected using a script or other harvesting method, or which have
been obtained without the email address owner's knowledge. Sending emails to
any address or list obtained using one or more of these methods may results in
immediate termination of senders email marketing account.
Sender agrees to not use Clickback MAIL to break any local,
provincial/state, Federal or international laws or regulations (including but
not limited to those related to spamming, e-commerce, obscenity, defamation or
privacy); or to encourage or facilitate any illegal activities; or to harass,
threaten or embarrass any person or organization; or to promote MLM
(multi-level marketing) or Ponzi schemes; or to distribute illegal,
pornographic or potentially harmful or offensive information, photos, software
or materials, or include links to Web pages containing any such items
Clickback MAIL policy on customer or account
information is the following;
Under no circumstances will Clickback share customer’s or partner’s
personal information with any third party. We also collect certain aggregate
information about our customers. We use this information to improve the
offering and do a better job of marketing them. We may also report such
information - always in aggregate form and never in a way that could identify
individuals - to third parties, such as newspapers or industry observers or
potential customers and partners.
Clickback MAIL policy on customer data is the following;
Login or access to Clickback MAIL is only possible with bank level
128bit SSL web browsers, making sure your data from your computer to the
Clickback servers is secure. We do everything we can to make sure your customer
lists, email content and response data remains private and confidential. Though
we reserve the right to monitor your lists, content and response data from time
to time to make sure they comply with our Terms of Use, we will never share,
sell or rent your customer data to anyone for any reason. We will not sell your
email address. We will not rent it.
Clickback MAIL policy on customer communication is the
following;
The only emails you will receive from Clickback will be emails related
to your account or your use of Clickback MAIL. We may alert you to new features
or site enhancements. We might check in to see how your last campaign went.
Some of those emails may be directed to all customers, and some of them may be
written just for you.
Clickback MAIL policy on customer billing and credit card data
is the following;
Clickback Software Agreements require certain credit card and billing
information in order to sign-up or setup an account on Clickback MAIL. That
information is transferred, using the most secure transmission technology, to a
trusted third party for processing. The information is then encrypted using
Data Encryption Standard 3 (Triple DES) and securely stored to handle your
transactions. Your credit card information is not stored on the Clickback
servers only on the software agreement.
The privacy of both our customers (senders) and their customers (email
recipients) is very important to Clickback, and each and every day we continue
to protect it and look for ways to improve. Please direct any questions you may
have regarding this Privacy Policy to sales at clickbackmail.com. And if you
suspect our privacy and permission policy has been abused in any way, please
notify us at abuse at clickbackmail.com.
